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It did take quite a while to get the pellet oven, and it was not always easy to get updates on the order, but the company is professionally managed and operated. At the same time, one feels at home there. I received a very good consult from Mr. Lorenz, and the result is that my electrical bill in one year was cut in half. The pellet oven I ordered is of highest quality, and it works very well. The technician that did the annual maintenance service was knowledgeable, competent, and helpful. This company has very favorable reviews elsewhere and I wanted to add to that here.